Privacy Policy

Buzzspace Service Limited (“Buzzspace Service Limited”, “BuzzSpace”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, disclose, retain, and delete information when you use the BuzzSpace mobile application, website, and related services (collectively, the “Services”).

By using BuzzSpace, you acknowledge that you have read and understood this Privacy Policy.

1 About BuzzSpace

BuzzSpace is an online marketplace that enables users to discover products, interact with sellers, place orders, communicate regarding purchases, and access related marketplace services.

2 Information We Collect

We collect information that is reasonably necessary to provide, maintain, secure, and improve the BuzzSpace Services.

2.1 Account & Personal Information

When you create or maintain a BuzzSpace account, we may collect:

• Full name
• Email address
• Phone number
• Username or account identifier
• Password or authentication credentials
• Profile information
• Address and delivery information
• Other information voluntarily provided by you

2.2 Order & Transaction Information

When you place an order or otherwise use marketplace transaction functionality, we may collect:

• Products ordered
• Order number
• Order date and time
• Quantity of products
• Order status
• Delivery information
• Purchase history
• Transaction amounts
• Refund information
• Seller-related transaction information

2.3 Payment Information

Depending on the payment method selected, BuzzSpace may process information necessary to initiate, verify, or reconcile payments.

• Payment method
• Transaction reference
• Payment amount
• Payment status
• Payment date
• Mobile-money transaction information
• Other payment verification information

Where payments are processed by third-party payment providers, those providers may process payment information according to their own privacy policies and terms.

2.4 Device & Technical Information

When you use BuzzSpace, certain technical information may be automatically collected or generated, including:

• Device type
• Operating system
• Application version
• IP address
• Browser type
• Network information
• Device or technical identifiers
• Crash and diagnostic information
• Application performance information
• Login and session information

2.5 Location Information

BuzzSpace may use location information where a feature requires it and where the relevant permission has been granted.

Location information may, for example, be used to support location-related marketplace or delivery functionality.

You can manage location permissions through your device settings.

2.6 Photos, Camera, and Files

If BuzzSpace provides functionality allowing you to take photographs, select images, upload product images, update your profile, or submit files, the selected information may be processed and stored for the purpose for which you submitted it.

3 How We Use Your Information

We may use information collected through BuzzSpace to:

1. Create and manage user accounts.
2. Authenticate users.
3. Process and manage orders.
4. Process or verify payments.
5. Facilitate communication between buyers and sellers.
6. Support delivery and related services.
7. Provide customer support.
8. Respond to inquiries and complaints.
9. Prevent fraud and unauthorized activity.
10. Protect the security of the Services.
11. Maintain and troubleshoot the application.
12. Improve application functionality and performance.
13. Provide service-related notifications.
14. Send promotional communications where permitted.
15. Comply with legal obligations.
16. Enforce our terms and policies.
17. Protect our users, business, and legal rights.

4 Marketing Communications

Where permitted by applicable law, BuzzSpace may send promotional communications concerning products, discounts, promotions, services, or other marketplace announcements.

You may opt out of promotional communications by using an available unsubscribe mechanism or by contacting us.

You may still receive essential service communications, including order confirmations, security notifications, account notices, and important service announcements.

5 How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary to provide the Services, complete transactions, protect users, operate our business, or comply with legal obligations.

5.1 Sellers & Marketplace Participants

Relevant information may be shared with sellers or service providers involved in fulfilling an order or providing a requested service.

5.2 Payment Providers

Necessary transaction information may be shared with payment processors, banks, mobile-money providers, or other payment service providers to process or verify transactions.

5.3 Delivery Providers

Where delivery is requested, relevant information such as the recipient’s name, telephone number, and delivery address may be provided to the applicable delivery or logistics provider.

5.4 Technology & Service Providers

We may use trusted service providers for functions such as:

• Cloud infrastructure
• Database hosting
• Authentication
• Application services
• Security
• Analytics
• Error monitoring
• Email and notifications
• Payment processing

5.5 Legal & Regulatory Authorities

We may disclose information where reasonably necessary to comply with applicable laws, lawful requests, court orders, investigations, or to protect our users and legal rights.

6 Third-Party Services

BuzzSpace may integrate with third-party services to support authentication, payments, hosting, analytics, notifications, security, and other functionality.

Third-party providers may have their own privacy policies governing their processing of information.

7 Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Security measures may include access controls, authentication, secure transmission, password protection, server security, monitoring, and restricted access to personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the purpose for which the information was collected, whether your account remains active, transaction requirements, legal obligations, security requirements, fraud prevention, and dispute resolution.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

9 Account & Data Deletion

We may request reasonable information to verify that an account deletion request has been submitted by the account holder.

Following a valid deletion request, we will delete personal information associated with the account that we are not required or permitted to retain.

10 Information Retained After Account Deletion

Certain information may be retained for a limited period where necessary or required by law.

This may include information necessary for:

• Legal and regulatory compliance
• Tax or accounting requirements
• Fraud prevention
• Security investigations
• Resolving disputes
• Enforcing agreements
• Establishing or defending legal claims

Where retention is required, we will retain only the information reasonably necessary for the applicable purpose.

11 Children’s Privacy

BuzzSpace is a general-audience online marketplace and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to us improperly, please contact us.

12 Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including:

• Accessing personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of your account and information.
• Withdrawing consent where applicable.
• Opting out of certain marketing communications.
• Requesting information about our data practices.
• Requesting data portability where applicable.
• Submitting a privacy-related complaint.

To exercise your rights, contact us using the information provided below.

13 Cookies & Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, support security, and understand website usage.

You can control cookies through your browser settings. Disabling certain cookies may affect some website features.

14 Communications & Notifications

BuzzSpace may send service-related communications through available channels, including email, SMS, push notifications, or in-app notifications.

These communications may include account verification, order updates, payment status, delivery information, security notifications, and important service announcements.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, security practices, or data practices.

When material changes are made, we will update the “Effective Date” or “Last Updated” date shown at the beginning of this policy and may provide additional notice where appropriate.

16 Contact Us

17 Consent

By using BuzzSpace, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular type of data processing, we will request the appropriate consent before carrying out that processing.