1. Overview

AgroLink is an agricultural marketplace operated by Buzzspace Service Limited, a company registered in Kampala, Uganda. The platform connects farmers who want to sell produce with buyers who want to purchase it, in a low-data, mobile-first way.

This Privacy Policy explains what information we collect when you use the AgroLink mobile app or website, why we collect it, how we use it, who we share it with, and what rights you have over it. By creating an account or using the service, you agree to this policy.

2. Information we collect

2.1 Information you give us

• Account details — first name, last name, phone number, email, password (hashed), role (farmer or buyer).
• Farm or business profile — farm name, business name, district, region, country, profile photo.
• Listings — product title, description, quantity, unit, price, photos, availability, and the district where the produce is located.
• Inquiries and messages — content of the messages you send to other users through the platform.
• Verification documents — for farmers who choose to become verified sellers, we collect a payment reference, phone number used for payment, and a proof-of-payment image.

2.2 Information collected automatically

• Push notification token — a resettable token issued by Expo / your OS, used only to deliver alerts about new inquiries, replies and matches. Deleted when you sign out or delete your account.
• Approximate location — only if you grant location permission, used to show listings near you and calculate distances. You can turn this off in your device settings at any time.
• Usage data — listings you view, searches you run, and buttons you tap. This helps us surface better matches and fix broken features.
• Log data — IP address, app version, device model and crash reports, needed for security and stability.

2.3 Information we do NOT collect

• We do not collect your contacts, SMS or call logs.
• We do not collect precise background location when the app is closed.
• We do not read files on your device outside the photos you explicitly upload.
• We do not collect your government ID numbers.
• We do not collect your financial or payment card details — payments happen off-platform between users.

3. Device identifiers & permissions

3.1 Advertising ID and App Set ID

• We do not use the Android Advertising ID (AAID) for ads personalization or ads measurement.
• We do not use the App Set ID for ads personalization or ads measurement.
• We do not connect the App Set ID to any Android identifier or to any personal and sensitive user data for advertising purposes.
• If we ever begin using either ID, we will (a) restrict it to analytics or fraud prevention, (b) disclose it here, and (c) update the Data safety section before release.

3.2 Permissions we request and why

We use runtime permission prompts for every dangerous permission, and we ask only at the moment the feature is used. You can revoke any permission at any time from your device settings; the rest of the app continues to work.

4. How we use your information

We use your information only for the following purposes, and only when we have a valid reason to do so:

5. When we share your information

We do not sell your personal and sensitive user data. We share it only in the narrow cases below:

• With other users. When you post a listing or send an inquiry, the other party sees your public profile (name, farm/business name, district, verified badge, profile photo) and the content you chose to share.
• With service providers. We use trusted third parties for cloud hosting, push notifications (Expo), and analytics. They may only process your data on our instructions and under contract, and they may not sell it.
• For legal reasons. If required by law, court order, or to protect the safety of our users, we may disclose data to the appropriate authorities.
• In a business change. If Buzzspace Service Limited is acquired or merged, your data may transfer to the new entity. We'll notify you before that happens.

6. Third-party SDKs in our app

Google Play holds developers responsible for every SDK integrated into their app. We therefore:

• Ensure that every SDK we include does not sell personal and sensitive user data collected from our app.
• Ensure that every SDK we include does not link persistent device identifiers (IMEI, IMSI, SIM serial) to personal data or to resettable identifiers.
• Require that any SDK collecting personal and sensitive user data by default is covered by the prominent in-app disclosure and consent described in section 12.
• Review each SDK's data practices before integrating it, and re-audit them periodically — for example via the Play SDK Index.
• Remove any SDK we cannot configure to comply with this policy.

If Google Play asks us to demonstrate compliance with the Prominent Disclosure and Consent requirements for an SDK, we will provide the required evidence within the timeframe they set.

7. How we protect your data

• Passwords are stored using industry-standard one-way hashing — never in plain text.
• All traffic between the app and our servers is encrypted in transit using modern cryptography (HTTPS / TLS).
• Access to production databases is restricted to a small number of engineers and audited.
• Uploaded images are processed and served from a hardened storage layer.
• We monitor for unusual activity and can lock compromised accounts quickly.

No system is 100% secure. If we ever discover a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

8. How long we keep your data

9. Account & data deletion

Because AgroLink lets you create an account, Google Play requires us to give you a way to delete it — both inside the app and on a public web page. We comply fully.

9.1 What is deleted

• Your name, phone number, email and hashed password.
• Your farm or business profile and profile photo.
• Your listings and uploaded listing photos.
• Your inquiries and messages.
• Your push-notification token.
• Your saved searches and usage data tied to your account.

9.2 What we may keep, and why

A small amount of data may be retained after deletion where the law requires it — for example, financial and tax records (up to 7 years) and fraud-prevention logs (up to 24 months). Retained data is stored securely and used only for those purposes. It is never sold or reused for advertising.

9.3 Timing

We acknowledge deletion requests within 7 days and complete deletion within 30 days. Deactivation, disabling or "freezing" an account is not a substitute for deletion, and we do not treat it as one.

9.4 If you can't access your account

Email buzzspaceservicelimited@gmail.com from the address linked to your account, or call +256 771963183. We will verify your identity and complete the deletion.

10. Your rights

Under the Uganda Data Protection and Privacy Act, 2019 and similar laws, you have the right to:

To exercise any of these rights, email buzzspaceservicelimited@gmail.com or call +256 771963183. We respond within 30 days.

11. Google Play Data safety

Every app on Google Play must publish a clear, accurate Data safety section in the Play Console. We keep ours up to date, and it matches this Privacy Policy.

If you believe any entry in the Data safety section is inaccurate, tell us at buzzspaceservicelimited@gmail.com and we will correct it.

12. Prominent disclosure & consent

Where our app accesses, collects, uses or shares personal and sensitive user data in a way that may not be within your reasonable expectation — for example, if any data collection were to occur in the background — we provide:

• Prominent, in-app disclosure — shown in the normal usage of the app, not buried in menus or settings, describing the data being accessed, why, and with whom it is shared. The disclosure is not placed only in this Privacy Policy or our Terms.
• Affirmative consent — requested through a clear, unambiguous dialog that requires a tap or checkbox. Dismissing or navigating away is never treated as consent.
• No auto-dismissing or expiring messages as a means of obtaining consent.
• Consent before collection — we ask before any personal and sensitive data is read by the app.
• Runtime permissions — the Android permission prompt always follows the disclosure for that feature.

If your app relies on another legal basis (for example, legitimate interest under the EU GDPR), we still provide the same in-app disclosures, because Google Play requires them regardless of the legal basis.

13. EU, UK and Swiss data

If we ever access, use or process personal information that originated in the European Economic Area, the United Kingdom, or Switzerland, we will:

• Comply with all applicable privacy, data-security and data-protection laws.
• Process that information only for purposes consistent with the consent you gave.
• Apply appropriate organisational and technical measures to protect it.
• Provide the level of protection required by the applicable transfer mechanism.

If we ever cannot meet those conditions, we will notify data-protection-office@google.com immediately and stop processing (or restore an adequate level of protection) without delay.

14. Cookies and similar technologies

The AgroLink website uses a small number of cookies to keep you signed in and remember your preferences. The mobile app uses secure storage on your device for the same purpose. We do not use third-party advertising cookies.

You can clear cookies at any time from your browser settings. Doing so will sign you out of the website but will not delete your account.

15. Children's privacy

AgroLink is intended for users aged 18 and over. We do not knowingly collect personal data from children, and we do not include any SDK that is not approved for child-directed services. If you believe a child has created an account, please contact us and we will delete it promptly.

16. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "last updated" date at the top of this page and, if the changes are significant, notify you in the app. We will also keep the Data safety section in Play Console in sync. Continuing to use AgroLink after an update means you accept the new policy.

17. Contact us

For any question about this policy, your data, or to exercise your rights:

1. Acceptance of these terms

By creating an account, downloading the app, or using any part of the AgroLink service, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree, please do not use the app.

These terms form a legally binding agreement between you and Buzzspace Service Limited, the operator of AgroLink.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use AgroLink. By using the service you confirm that you meet these requirements and that the information you provide is accurate.

3. Your account

• You are responsible for keeping your password secure and for all activity on your account.
• Provide accurate, current information in your profile and listings.
• You may not create multiple accounts to circumvent suspensions or impersonate anyone else.
• Notify us immediately at buzzspaceservicelimited@gmail.com if you suspect unauthorised access.

4. Farmer obligations

• List only produce you can actually supply within the timeframe you state.
• Keep quantities, units, prices and availability up to date.
• Honour the price shown on your listing at the moment a buyer commits.
• Use real photographs of your own produce. Do not use stock photos or images you don't own.
• Respond to buyer inquiries within a reasonable time.
• Comply with all applicable agricultural, food-safety and tax laws in your jurisdiction.

5. Buyer obligations

• Communicate honestly with farmers about quantities, delivery and payment.
• Pay the agreed price promptly once you commit to a purchase.
• Do not use the inquiry system for spam, harassment or off-platform scams.
• Inspect produce on delivery and raise any concerns with the farmer directly and in good faith.

6. Listings and content

You keep ownership of the content you post. By posting a listing, photo or message you grant Buzzspace Service Limited a worldwide, non-exclusive, royalty-free licence to display, resize and distribute that content within AgroLink for the purpose of running the marketplace.

We may remove any listing that violates these terms, misleads buyers, or violates the law. We do not endorse any listing and we are not a party to the transaction between farmer and buyer.

7. Transactions between users

AgroLink is a platform. We connect farmers and buyers, but the actual sale, payment, delivery and quality of produce is a matter between the two users. We are not the seller, buyer, agent or guarantor of any transaction.

We encourage buyers and farmers to agree on a clear price, payment method, delivery point and inspection process before committing.

8. Seller verification

Farmers may apply for a verified badge by submitting a payment reference, the phone number used for payment and a proof-of-payment image. Verification confirms identity and payment only — it is not a guarantee of produce quality, quantity or delivery. We may approve, reject or revoke verification at our discretion if we detect fraud or misuse.

9. Prohibited conduct

• Posting false, misleading or illegal listings.
• Impersonating another user, farmer or member of the AgroLink team.
• Harassment, hate speech, threats or abuse of any kind.
• Uploading viruses, malware or attempting to breach the platform's security.
• Scraping, bulk-copying or reselling data from the platform without written permission.
• Using the platform for money laundering, terrorism financing or other illegal activity.

Accounts that break these rules may be suspended or permanently terminated, and we may report illegal activity to the relevant authorities.

10. Intellectual property

The AgroLink name, logo, design, code and content (excluding your own posts) are the property of Buzzspace Service Limited and are protected by copyright and trademark laws. You may not copy, modify or redistribute them without our prior written permission.

11. Disclaimers

AgroLink is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the service will be uninterrupted, error-free or free of harmful components.

12. Limitation of liability

To the maximum extent permitted by Ugandan law, Buzzspace Service Limited and its directors, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, produce or goodwill arising out of your use of the platform.

13. Termination

You may stop using AgroLink and close your account at any time from the Profile screen. We may suspend or terminate your access if you breach these terms, if required by law, or if we discontinue the service. Sections that by their nature should survive termination — such as intellectual property, disclaimers and limitation of liability — will continue to apply.

14. Account & data deletion

You can request deletion of your account and all associated personal data at any time:

• In the app: Profile → Account → Delete account.
• On the web: https://communitybuzzspace.com/delete-account

When you request deletion, we permanently delete the personal data associated with your account, except where we are required by law to keep it — for example, financial and tax records. Deactivation, disabling or "freezing" is not offered as a substitute. See section 9 of our Privacy Policy for full details.

15. Governing law

These terms are governed by the laws of the Republic of Uganda. Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Uganda.

16. Changes to these terms

We may update these Terms of Service from time to time. When we do, we'll change the "last updated" date at the top of the page. If the changes are significant, we'll notify you in the app. Continuing to use AgroLink after an update means you accept the new terms.

1. How to reach us

2. Common questions

3. Delete your account

You can delete your AgroLink account and all associated personal data at any time. This is required by Google Play and we make it easy.

We acknowledge requests within 7 days and complete deletion within 30 days. Deactivation or "freezing" your account is not a substitute for deletion.

4. Report a problem

If something isn't working the way it should, tell us. Include as much detail as you can — your phone model, app version (visible in Profile → About), and the steps that led to the issue.

• App crashes or freezes.
• Images not uploading or loading.
• Payment or verification issues.
• Push notifications not arriving.
• A listing or profile that looks incorrect.

5. Report abuse

We take abuse seriously. If you see a listing or a user that is fraudulent, harassing or breaking our Terms of Service, report it.

6. Data requests

Under the Uganda Data Protection and Privacy Act, 2019 you can ask us to:

• Send you a copy of the personal data we hold about you.
• Correct or update inaccurate data.
• Delete your account and personal data.
• Stop using your data for marketing.

Email buzzspaceservicelimited@gmail.com from the address linked to your account, or call +256 771963183. We respond within 30 days.

7. Business enquiries

Are you a cooperative, an agro-dealer, an exporter or an NGO working with farmers? We're open to partnerships that help smallholder farmers sell more and earn more.

Write to buzzspaceservicelimited@gmail.com with a short description of your organisation and what you'd like to do with AgroLink.